WARRANTY INFORMATION FOR GUSJ
At Gusj, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. That’s why we offer a comprehensive warranty on all our items. Here’s everything you need to know about our warranty policy:
Warranty Period
Our products come with a warranty period of 2 years from the date of purchase. This warranty covers any defects in materials or workmanship under normal use and conditions.
What’s Covered?
Our warranty covers:
- Defects in materials or workmanship.
- Functional issues that arise during the warranty period.
- Products that have been used according to the provided care instructions.
What’s Not Covered?
Please note that our warranty does not cover:
- Damage caused by misuse, abuse or accidents.
- Normal wear and tear.
- Discoloration of the fabric.
- Modifications or alterations made to the product.
How to Claim Your Warranty
If you believe your product is defective, please follow these steps to file a warranty claim:
- Contact Us: Reach out to our customer service team at service@gusj.com.
- Provide Proof of Purchase: Include your order number and a description of the issue.
- Send Photos: If possible, provide photos of the defect for our review.
Our team will assess your claim and get back to you as soon as possible.
Repairs and Replacements
If your warranty claim is approved, we will either repair the product or replace it with a similar item at no cost to you. In case the exact product is unavailable, we may offer a comparable alternative.
Customer Satisfaction
At Gusj, customer satisfaction is our top priority. We strive to ensure that you have a positive shopping experience with us. If you have any questions about our warranty or need assistance, don’t hesitate to reach out.